Shipping Policy

At HERI GLOBAL, we are committed to providing our customers with the fastest and most reliable shipping service. Please review our shipping policy below for information on our deliveries across the United Kingdom and select international destinations.

Domestic Shipping within the UK

  • Shipping Time: Orders within the UK are generally delivered within 1-3 business days after your order is confirmed. Delivery times may vary depending on the time the order was placed and the delivery address.
  • Shipping Fee: All orders qualify for free shipping, regardless of the order amount.
  • Expedited Shipping: Not available.

Order Processing

  • Order Confirmation: Once your order is received, we will process it and send you a confirmation email. Orders are typically processed within 1 business day.
  • Shipping Tracking: When your order is shipped, you will receive an email containing a tracking number. You can use this number to track your package on our shipping partner's website.

Shipping and Delivery Terms

  • Delivery Address: Please ensure that you provide a complete and accurate delivery address when placing your order. HERI GLOBAL is not responsible for packages that cannot be delivered due to incorrect or incomplete addresses.
  • Shipping Provider: We use Royal Mail 48-hour service for all shipments.
  • Delays: Delivery times may be extended due to factors beyond our control, such as weather conditions, natural disasters, or issues with the shipping company. In such cases, we will do our best to inform you of any delays.

Delivery Issues and Lost Packages

  • Delivery Issues: If you experience any delivery issues caused by the shipping provider, please contact us. For packages damaged during delivery, you can contact our customer service to request a return or exchange.
  • Lost Packages: If your package has not been delivered despite having a tracking number, we will contact the shipping company to investigate the issue. If we confirm that your package is lost, we will either send a replacement product or provide a full refund.

Contact

For more information about our shipping policy or inquiries regarding your order status, please feel free to contact us.